Relay provides several dedicated channels so that users, partners, researchers, and legal correspondents can reach the appropriate team. Please select the channel that best matches your inquiry, and send your message to contact@webcraft.business. Using the correct channel helps the relevant team respond efficiently and with full context.
For questions about account access, messaging features, notifications, device compatibility, and general product behavior. Please include your registered email address and a clear description of the issue, including any steps to reproduce it.
For reports of content or conduct that may violate the Terms of Service or applicable law, including harassment, threats, illegal material, or account impersonation. Where possible, use the in product reporting tools so that the relevant context is captured automatically.
For questions about the Privacy Policy and for requests to exercise rights regarding personal information, including access, correction, deletion, restriction, objection, and portability. Please provide enough information to identify the account or records at issue.
For formal legal correspondence, including matters relating to the Terms of Service, disputes, service of process where permitted by law, regulatory inquiries, and matters requiring the attention of the legal team.
For copyright notices, counter notifications, and trademark concerns. Notices should include the information required by applicable law, a clear identification of the material at issue, and complete contact details for a response.
For lawful process and emergency disclosure requests from public authorities. Requests should be submitted on official letterhead and should specify the legal basis, the account identifiers in question, and the information sought.
For coordinated disclosure of suspected security vulnerabilities affecting the platform. Please include a technical description, reproduction steps, affected components, and any proof of concept material necessary for triage. Do not test vulnerabilities against accounts or data that are not your own.
For partnership proposals, integration inquiries, and media requests. Please describe the organization, the nature of the inquiry, and any deadlines that are relevant to the response.
To help the relevant team respond promptly, please include information that allows the inquiry to be identified and evaluated without further clarification. For account related matters, this typically includes the registered email address, the username, the approximate time at which the issue occurred, the device or client used, and any error messages observed. For reports of content, this typically includes a direct reference to the content or conversation, the identifiers of the accounts involved, and the nature of the concern.
For privacy and data requests, please indicate the specific right you are seeking to exercise and the account or records to which the request relates. Relay may need to verify your identity before acting on a request. For legal notices, please identify the sender, the authority or basis on which the notice is given, and the relief or action sought.
Relay receives a significant volume of correspondence and prioritizes matters based on their nature, urgency, and legal sensitivity. Acknowledgments are issued as promptly as practicable. Substantive responses are provided within the period required by applicable law or, where no specific period applies, within a reasonable time appropriate to the inquiry.
Urgent matters involving an imminent risk to life or physical safety should be directed to the appropriate emergency services in your jurisdiction. Relay cooperates with emergency disclosure processes as permitted by applicable law but is not a substitute for emergency services.
Relay is committed to making the platform and its contact channels accessible to people with disabilities. If you require an alternative means of communication, or if you encounter accessibility barriers when contacting Relay, please describe the barrier in your message so that the team can provide a suitable alternative.
Inquiries may be submitted in English. Where resources permit, Relay endeavors to respond in the language of the inquiry. Translations provided for convenience do not modify the substance of any response, and the original language version governs in the event of any discrepancy.
Information submitted through the contact channels described on this page is used to respond to your inquiry, to investigate the matters raised, to improve the quality of support and related services, and to comply with legal obligations. Information submitted is processed in accordance with the Privacy Policy. Please avoid sending sensitive personal information that is not required to address your inquiry.
